Help Desk / KB
CCS 3.6 IT Help Desk with employee portal is truly impressiv
Will recommend 3.6 version. Good ROI and a competent product.
Fully ITIL compliant with great UI. Loved the secure employee portal. Secure portal for employees with limited access was something that was missing in all other SharePoint help desk I reviewed.
Did not like the color schemes even though it can be customized, I expect something better out of the box. SLA feature was difficult to understand event though it is very powerful
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