Review Detail

Rating 
 
4.5

CCS 3.6 IT Help Desk with employee portal is truly impressiv

Will recommend 3.6 version. Good ROI and a competent product.

Product Reviews

Pros
Fully ITIL compliant with great UI. Loved the secure employee portal. Secure portal for employees with limited access was something that was missing in all other SharePoint help desk I reviewed.
Cons
Did not like the color schemes even though it can be customized, I expect something better out of the box. SLA feature was difficult to understand event though it is very powerful
Version Reviewed
3.6
Was this review helpful to you? 

Comments

 
 
Ordering 
 
 
 
 
Powered by JReviews
© 2013 SharePoint Smart LLC. All rights reserved.