CCS Customer Service great for visibiilty into our
We are a medical equipment firm. We implemented CCS Customer Service with their CCS Accounts application. The two applications work really well together and now our whole team (sales, support and service) can see what is going on in accounts. It is really flexible! I added our own fields, views etc and I am not a programmer, just business power user.
We also worked with Crow Canyon to create an equipment tracking application that integrates with the ticketing and Accounts.