Review Detail

 
CCS Service Request for SharePoint 2010-11-15 21:47:54 Manish Jain
Rating 
 
5.0
Reviewed by Manish Jain    November 15, 2010

Finally a good sharepoint service desk

One of the better sharepoint based service desk. Liked the extensibility part of the product and features like email capture, SLA management, user friendly and insighful dashboards.

They need to improve on documenation. It took time for us to understand and use the features well.

Regards
Manish

Product Reviews

Pros
Easy to use, really flexible for our needs, great dashboards etc.
Cons
Better documentation
Version Reviewed
2.0
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