Review Detail

 
CCS Service Request for SharePoint 2012-03-12 15:19:33 Uka Udeh
Rating 
 
5.0
Reviewed by Uka Udeh    March 12, 2012

Crow Canyon Service Request Review

This product is very easy to use and customize. Our internal users love it more than our old ticket system. It is easy to track which stage your ticket is in and who the ticket is assigned to. It is an easy way to develop a balance score card of how IT is handling the tickets and what needs to be imporved. It has great dashboards for reports and charts.

Product Reviews

Pros
This product is very easy to use and customize. Our internal users love it more than our old ticket system. It is easy to track which stage your ticket is in and who it is assigned to. It is an easy way to develop a balance score card of how IT is handling the tickets and what needs to be improved. It has great dashboards for reports and charts.
Cons
This is not really a con for most people especially the managers but only few individuals despise the transparency that comes with the SR.
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