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SharePoint IT Support by SP Marketplace SharePoint IT Support by SP Marketplace

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SharePoint IT Support by SP Marketplace

Product Summary

App
Ideal for
  • Administrators
  • Developers
  • Power Users / End Users
  • Business Managers
Price, US $
2,295.00
Licensing
Per Site Collection
Free Trial

SP IT Support by SP Marketplace is out-of-the-box IT Support solution that includes an IT help desk, change management, IT Asset tracking, calendar, discussions and technical documents management. An End User portal (MyIT) makes it easy for end-users to submit tickets, access a knowledge base, documents and training links. Tickets can also be submitted by email and web form. It is 100% customizable by business power users and is built on “native” SharePoint and Office 365.

This is a cost-effective approach for small- to medium-size organizations that wish to leverage SharePoint to provide a full function portal for their IT Department. SP Help Desk runs on Office 365 SharePoint Online or On-premise deployment.

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SharePoint IT Support by SP Marketplace
SharePoint IT Support by SP Marketplace
SharePoint IT Support by SP Marketplace
SharePoint IT Support by SP Marketplace

User reviews

Average user rating from: 3 user(s)

Rating 
 
5.0  (3)
Ratings (the higher the better)
Rating*
Product Reviews
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SharePoint IT Support by SP Marketplace 2013-05-13 20:58:23 James Frank
Rating 
 
5.0
Reviewed by James Frank    May 13, 2013

Great Configurable It System

Extremely cost effective, considering what is included.

Product Reviews

Pros
It is highly configurable, Role driven, includes a Knowledge base, Contains a ticketing system, can be internal or external to clients, includes asset management and Lansweeper as an option. Users see only what is necessary while it staff can have a form that represents what they need to know. Quick acceptance, .through out the organization..
Cons
None so far
Version Reviewed
3.2
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05
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SharePoint IT Support by SP Marketplace 2012-09-15 17:47:50 Sue Libby
Rating 
 
5.0
Reviewed by Sue Libby    September 15, 2012

Excellent product meets needs for IT help desk plus more

None

Product Reviews

Pros
Product meets needs of IT and other Help desks and is fully customizable with great role based menus that provide end users with easy usage and tracking
Cons
None found
Version Reviewed
2.2
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SharePoint IT Support by SP Marketplace 2012-09-14 17:36:15 CrushLogic
Rating 
 
5.0
Reviewed by CrushLogic    September 14, 2012

Support desk function

The support desk feature is meeting the client's requirements and it was very cost effective. More important it allowed us to move our solution forward.

Product Reviews

Pros
Template enabled us to quickly create a support desk function within a broader solution.
Cons
Non yet.
Version Reviewed
2.2
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