CCS Service Request for SharePoint
CCS Service Request is a full featured Help Desk and Service Desk application which tracks and manages service request tickets for one or many internal service departments including:
- IT Support and Help Desk
- Human Resources Service Desk
- Facilities Service Desk
- Public Works, Student Services etc.
CCS Service Request for Microsoft SharePoint automates and streamlines submitting, routing and tracking requests from employees and customers. Requests are tracked from beginning to completion. Eliminate time-consuming follow-up emails and phone calls. Institute procedures and controls to meet compliance regulation. Measure service levels. Employees spend more time doing their jobs, customer satisfaction increases, and departments -- HR, IT and Facilities and others -- are more productive.
CCS Service Request works with CCS Assets to enable tracking of any type of asset: computers, servers, buildings, equipment, vehicles, and many other assets. Can also link from the ticket to LanSweeper or other IT Inventory tool for automated hardware and software discovery and management.
CCS Service Request is built on standard SharePoint which allow maximum flexibilty and extendability to support your specific requirements.
- Requests captured from SharePoint, Web forms and email
- Fully customizable forms, lists, views and dashboards
- Assign, track and manage tickets
- View activity, performance across departments
- Automatic notifications, alerts and routing
- Full reporting, charts and dashboards
- Built in Satisfaction Survey you can define
- Easy to use, deploy, with low-cost of ownership
- SLA measurement and alerts option
- Work Order printing and distribution option
Please visit product site for more information including screen tours, videos and detailed feature lists.
Average user rating from: 5 user(s)
CCS 3.6 IT Help Desk with employee portal is truly impressiv
Will recommend 3.6 version. Good ROI and a competent product.
Very flexible with very responsive staff
Our company requires a system that is flexible to meet our growing/changing needs. Working with the system, I found it very flexible and the assistance I receive is almost instant. The staff is very competent and I would highly recommend this product if you're looking for a low cost yet dependable solution for your service request needs.
We are a mid-size non-profit company that started a new government building facilities maintenance DOD contract at a remote location. We examined boxed FM products but quickly concluded that our contract requirements were unique and would facilitate the need for a customizable solution. Crow Canyon’s FM product is a base package built on the MS SharePoint platform. This provided two key advantages for us. We could easily leverage the intrinsic flexibility of SharePoint to create processes specific to our contract and the SharePoint platform would fit our essential need to share and access information securely across our enterprise using the Internet. We employed the services of Crow Canyon technical specialists to work with our team to greatly enhance the base product to accommodate our contractual needs. The result is a robust, comprehensive, SharePoint solution that can be modified and scaled to fit our ever-expanding business competencies.
Crow Canyon provides accessibility to competent technical staff for development, design and implementation assistance.
Crow Canyon Service Request Review
This product is very easy to use and customize. Our internal users love it more than our old ticket system. It is easy to track which stage your ticket is in and who the ticket is assigned to. It is an easy way to develop a balance score card of how IT is handling the tickets and what needs to be imporved. It has great dashboards for reports and charts.
Finally a good sharepoint service desk
One of the better sharepoint based service desk. Liked the extensibility part of the product and features like email capture, SLA management, user friendly and insighful dashboards.
They need to improve on documenation. It took time for us to understand and use the features well.